” … procedures that subject innocent consumers of your product to a humiliating and degrading process.”
at What’s Wrong with the World
has written an excellent letter
to Southwest Airlines telling them why, despite the fact that he has always found them to be a very good carrier, he will not be using them again. I reproduce it here:
Posted by Lawrence Auster at November 19, 2010 05:20 PM | Send
P.O. Box 36647 1CR
Dallas, TX 75235
To Whom It May Concern:
I would like to thank the crews and staff of Southwest Airlines for making my most recent trip a comfortable, pleasant and an overall enjoyable experience. I am continually impressed by Southwest’s ability to present a consistent and best-in-class product. If I were to fly by choice and for personal reasons, I would consider Southwest first above all other airlines.
But it is with regret that I write this letter informing you of my intention not to fly voluntarily again on your airline or any other. Though Southwest Airlines has proven itself to be an exemplary carrier, the experience with airport security and the TSA have soured my travelling experience as a whole.
The latest TSA procedures that include the full body scanners and “enhanced” pat downs are demeaning, invasive and in many cases, dangerous.
I have a 4-, nearly 5-year old daughter who is just now grasping the concept of what appropriate touching by strangers entails. Explaining to her the process raised both our anxiety levels to something I don’t consider healthy for either of us. It was bad enough trying to guide a child through the security process at airports these days without the pressure of the new security methods, but this has finally caused me to rethink my willingness to fly.
In their latest push to appear effective, the TSA has finally overstepped its bounds and has embraced procedures that subject innocent consumers of your product to a humiliating and degrading process. In the end, the only way we as consumers can hope to effect change is to alter our travel habits and hope the drop in business will result in the arm twisting required to reverse some of these egregious choices by those entrusted with our security.
Thank you for providing many miles of excellent travel experience. I hope that someday, and soon, we as law-abiding citizens can regain the ability to both travel by air and maintain our dignity.